Welcome to the website macron.com, Macron official online shop. The products purchased on the Website are directly sold by Macron E-Commerce & Retail SRL a company registered at the Bologna C.C.I.A.A., no. 523149 of the Register of Companies, Fiscal Identification Code – VAT Registration Number no. 03488031208, which has its office at Via Giulio Pastore, 57 – 40053 Valsamoggia loc. Crespellano (BO).
Please read these General Terms and Conditions of Sale carefully before purchasing any products through the Website. Requests for information should be made through our customer care, sending an email to shopcustomercare@macron.com.

ART. 1 – DEFINITIONS

The term “Site” refers to the internet site Macron.com, dedicated to the sale of official merchandising items for Macron. The term “Customer” refers to the subject (either physical or juridical person) making a purchase from the site, in respect of the following general sale conditions.
The term “Macron E-commerce & Retail srl” refers to Macron E-Commerce & Retail SRL a company registered at the Bologna C.C.I.A.A., no. 523149 of the Register of Companies, Fiscal Identification Code – VAT Registration Number no. 03488031208, which has its office at Via Giulio Pastore, 57 – 40053 Valsamoggia loc. Crespellano (BO). Macron E-Commerce srl is an official seller of Macron S.p.a. The term “Order” refers to the request form of the goods on sale, filled in by the Customer on the Site. The term “Products” refers to the goods on sale on the Site according to the following general sale conditions. The term “Customized Products” refers to the goods that are customized at the Customer’s request. The term “Price” refers to the corresponding amount to be paid for the goods on sale. The term “Contract” refers to the remote sale contract whose object is the sale of the product, regulated by these general sale conditions. The term “Parties” refers to Macron E-Commerce & Retail srl and to the Customer.

ART. 2 – SALE OF PRODUCTS

Products are sold according to the terms and conditions provided by the contract published on the site at the moment of the order.
The contract is concluded and binding for both parties when the order confirmation is forwarded, by Macron E-Commerce & Retail srl, to the e-mail address indicated by the customer during the registration to the site.
On the site there are products on sale that can be customized upon request; their creation is subject to the customer’s previous request, which has to be carried out following the instructions supplied by the site. Customized products (match jersey with player or personal name and number, match jersey with patch, shorts with number) can be paid in advance only. The withdrawal right from the purchase contract for the above-mentioned customized products will not be allowed, except for reasons not dependent on the customer will (faulty goods, mistake in processing the order). The withdrawal right from the purchase contract for the above-mentioned customized products will not be allowed, except for reasons not dependent on the customer will (faulty goods, mistake in processing the order). Articles on the site and their prices are subject to change without notice.

ART. 3 – DELIVERY TIME AND TERMS

Macron E-Commerce & Retail srl will arrange for courier delivery of the products ordered to the address specified in the order by the customer.
The product delivery will take place within 24-48 hours for Italy, within 48-72 hours for Europe, within 3 or more working days for no-EU countries (always 24 hours after the order has been registered). The delivery dates indicated on the site are merely approximate and not binding for Macron E-Commerce & Retail srl. In the event one or more articles should be out of stock after the order, Macron E-Commerce & Retail srl will proceed to deliver the remaining articles ordered by the customer. The partial delivery of the ordered products will still be valid and the customer will not be entitled to refuse the delivery. In case of payment in advance, a solution will be arranged with the customer for the compensation of the lacking item.
At the time of delivery, the ownership and the risks relative to product transportation are transferred to the customer.

For Customized orders, please consider 2/3 extra days ahead.

Please note that, in order to guarantee delivery by Christmas Day, orders must be placed no later than December 16, 2025.
For orders shipped to European countries outside the EU, we recommend placing your order by December 15, 2025.
Orders received after these dates will still be processed as quickly as possible, but delivery by December 25, 2025 cannot be guaranteed.

ART. 4 – CUSTOMER OBLIGATIONS

For purchasing on Macron.com, it is not mandatory to register on website. Anyway, the user can choose to make the registration: it is free, fast and does not imply any purchase obligation. At the first order, the user will be automatically registered and he will receive a generic password. It will be able to be changed immediately through the link shown in the confirmation e-mail. The customer is responsible for providing complete, correct and true data relative to personal information, personal address and, in general terms, all other information useful to execute the order.
The customer is responsible for paying the price of the purchased products and for keeping a copy of the purchase order confirmation, sent by Macron.com to the e-mail address provided by the customer during the registration to the site.

ART. 5 – PRICE AND PAYMENT

Prices are expressed in Euro (€), GBP and USD, and include the in-force VAT (Value Added Tax) that varies according to the different article typologies.
For any announcement of a price reduction, Macron S.p.A. indicates - in accordance with the provisions of art. 17 bis Cod. Cons. (d.lgs., 6.9.2005, no. 206) in implementation of Directive 27/11/2019, no. 2019/2161/EU - also the prior price, meaning by prior price the lowest price applied by Macron S.p.A. to the generality of consumers in the thirty days prior to the application of the price reduction. At the same time, in the case of progressively increased price reduction during the same sales campaign without interruption, the prior price applied shall mean the price without the reduction prior to the first application of the price reduction.
The resulting total price at the end of the purchase procedure is inclusive of transport charges, but does not include custom duties and possible additional charges on the sale price, necessary in order to import goods in a foreign country. Any supplementary charges relative to clearance procedures shall be paid exclusively by the recipient. If the customer refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for the returning goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded.
Payment will have to be in full: for credit card and PayPal payments, in placing the order on website (Italy and foreign countries). All orders are subject to verification. Macron E-Commerce srl reserves the right to request for identification documents in certain cases. Therefore, Customer Care could contact customers to obtain more details on payments before the order is confirmed. If the customer fails to send the required documents within 72 hours, the order will be deleted and standard reimbursement for the paid amounts will be issued.

ART. 6 – FORCE MAJEURE

The parties will not be responsible for the delay in the fulfilment of their obligation, in conformity with the contract, if the delay is caused by circumstances beyond their reasonable control. The party that is late due to force majeure will be entitled to have a term extension necessary to fulfil such obligations.

ART. 7 – COPYRIGHT AND TRADE MARKS

Trademarks, logos and other distinguishing marks of any kind used in the site pages belong to their respective owners. It is prohibited to unauthorised third parties to use the trademarks, logos and other distinguishing marks, including their reproduction on other internet sites. Contents, such as information, text, graphics and images within the site are protected by copyright.

ART. 8 – WITHDRAWAL RIGHT

The withdrawal right, in compliance with the Legislative Decree dated 6.9.2005 no. 206 art. 52, lies in the customer’s right to back out of the contract by returning the purchased products, with a consequent price refund.
The withdrawal right is applied to the physical person who acts for purposes not referable to his eventual carried out professional activity; for this reason the purchases carried out by retailers and companies are excluded from this right.

To exercise your right of withdrawal you can make your request in the appropriate section within 60 days of receipt of the product. To facilitate the identification of your return we ask you to download the appropriate form here and insert it filled in inside the package. For any doubts or questions you can write an email to our customer service:shopcustomercare@macron.com.

The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state, without removing the original labels. The returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling.
The customer may only request a refund of the product price.

Refunds of articles generally take around 14 days from the moment the returned goods have been received and inspected. The refund does not include transport charges, both for delivery as well as for the replacement of goods.
No replacements or refunds are possible for customized products (jerseys or shorts with name /or number, with badges, with initials, except if faulty or damaged); for underwear and swimsuits; for match jerseys if the player leaves the club or changes the squad number). Discounted products (seasonal sale or special promotions) are not refundable. Please be advised that during the Christmas period, changes will be made to current return policies in order to provide customers with better service.

ART. 9 – PRIVACY

The data provided by the customer and necessary for the regular execution of the contract will be processed in compliance with the provision of the 2003 Legislative Decree no. 196 regarding “Personal Data Protection”. For further information, please see the “Privacy” section.

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