FAQs

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Can I delete my account?

If you want to delete your account, please contact our Customer Care.


Can I unsubscribe from the newsletter?

You can unsubscribe at any time by clicking on the “click here” found at the bottom of the newsletter.


What can I do if I forget my password?

In the Login section you can click on “Forgot password?”

Is it possible to place an order by phone?

No, it’s not. You can only order online.


Where is my order confirmation email?

If you haven’t received an order confirmation then check your spam folder. If it isn’t there then please contact our Customer Care.


Is it possible to modify an order?

Once the order has been processed we are unable to modify it. Please contact our Customer Care if you require more information.


Why hasn’t my discount code been applied to my order?

Please contact our Customer Care to understand what happened.


Which payment methods are accepted?

The accepted payment methods are: Credit Card or PayPal (Italy and abroad).

Accepted credit cards: Visa, MasterCard, Maestro, Discover, Diners, Carta Sì, Postepay 


Can I use the Gift Card online?

Gift Cards can only be used in the stores where they were issued.

Where is my order?

Please contact our Customer Care to have more information about your shipment.


What can I do if I have only received a partial delivery?

Please contact our Customer Care to find out what has happened.


What can I do if I have received an item that I didn’t order?

Please contact our Customer Care to find out what has happened.


How can I return an order?

Please find all the information here


Can I return a personalized item?

It's not possible to return a personalized item. 


Is it possible to change an item bought online in a store?

It's not possible to change an item bought online in a store.


When will I receive my refund?

You’ll receive your refund once the item has been correctly received and checked by our warehouse.

How can find the right fit and size for me?

Please check our size guide to have all the information and, if you still have doubts, please contact our Customer Care.


How can I know what’s coming next from Macron?

Please subscribe to our newsletter and social media to get all the latest news and updates.


Is it possible to personalise an item after I have bought it?

Yes, you can get items personalised at a Macron Store. Find your nearest store using our store locator tool.


Why can't I find an item online?

Our stock levels change on a daily basis. If the product you are looking for isn’t online then we recommend signing up for an email alert by entering your email address in the out of stock box. You will be notified as soon as the item is available again.

What is the Macron Store and how can I open a Macron Store?

Macron Stores are created according to a unique concept with a coherent, clear and well-structured layout covering three formats.RETAIL: dedicated to b2c sales to display the company’s entire production; TEAMWEAR SHOWROOM, dedicated to clubs, where customers can see samples and appreciate the range and quality of the Macron products; PERZONALIZATION LAB,where the products are customized (patches, names, numbers, sponsor logos, etc). To know more about it please email at [email protected]


How can I make a big order from Macron?

Please contact our Customer Care and they will put you in touch with the right department.


How can I download the Macron catalogue?

Go to the Catalogue section where you can also find other information.


How can I find my nearest store?

Use the store locator to find your nearest store.


Which clubs does Macron provide kits for?

Macron sponsors numerous clubs across the globe. Find out more in the Macron World section.


How can I apply for a job at Macron?

For the latest vacancies go to the "work with us" section.